We found the groups costing your team 9.8 days per incident — and a plan to fix it

ITSM Intelligence takes your ticket exports and returns a leadership-ready action plan in 48 hours. Real findings. Named owners. No methodology decks.

Top bottleneck groups identified with evidence
Automation candidates ranked by volume and friction
Prevention opportunities for recurring demand patterns
90-day action backlog with named owners

Book a Diagnostic Sprint See the case study

From export to decision pack — in 48 hours

ITSM Intelligence showing bottleneck groups, automation candidates, and a 90-day action plan

Head of IT Operations - Global Services Team testimonial — Head of IT Operations
Global Services Team

IT Service Manager - Enterprise Support testimonial — IT Service Manager
Enterprise Support

CIO - Mid-market Technology Company testimonial — CIO
Mid-market Technology Company

You already run ITSM. You still need the intelligence layer

Most ITSM teams can see volume. Far fewer can turn the messy operational picture into a short list of priorities and owners that leadership will actually fund.

Fragmented service history

Data is spread across exports, queues, and modules. Nobody sees the full picture quickly enough to act.

No clear priorities

Reports show volume, but they rarely say which group to fix first or what will actually move resolution time.

Too much manual sorting

Teams spend more time cleaning and interpreting the data than acting on it.

No usable action list

Insights do not become owners, steps, and a 90-day backlog fast enough to matter.

From service data to leadership action, in one repeatable sprint

We validate the data, find the patterns, and return outputs your team can act on — not another dashboard to manage.

We validate before we conclude

We check your data for quality, coverage, and gaps before producing a single recommendation. No recommendations on bad data.

We clean up your messy data

We normalize your source columns into a stable schema while keeping your original data fully traceable and auditable.

We find what to fix first

We surface recurring patterns, ownership gaps, and the specific groups responsible for the longest resolution delays.

Validated before conclusions

Fully traceable output

90-day backlog

Time to decision pack

48h

From export received to leadership-ready output

Priority groups found

Bottleneck groups identified with evidence per sprint

Action items with owners

100%

Every backlog item has a named owner before handoff

Plan horizon

90d

A concrete, sequenced backlog for IT leadership

How one sprint turns an export into a decision pack

You send the exports. We return a leadership-ready pack in 48 hours with top priorities, automation candidates, prevention opportunities, and a 90-day backlog.

YouTube video placeholder

ITSM Intelligence — how a Diagnostic Sprint works

Replace this placeholder with the product walkthrough or executive demo video when it is ready.

You send the exports

Incident history, task data, assignment group mappings — raw exports from any ITSM system

We find the patterns

We clean the data, identify bottleneck groups, and surface automation and prevention opportunities

You get a decision pack

Top priorities with evidence, named owners, and a 90-day action backlog — ready to present

ITSM Intelligence works with your existing tools. No migration required.

Pricing

Start with a one-time Diagnostic Sprint, then keep the same decision pack current with monthly Continuous Intelligence.

One-off engagement

Diagnostic Sprint

Base package starts at EUR 7,500 for up to 10,000 rows, then +EUR 2,500 for each additional 5,000 rows.

Bundle intake and validation
Executive decision pack
Track and queue-level recommendations
Prioritized 90-day implementation backlog

Data volume	Price
10,000 rows	EUR 7,500
15,000 rows	EUR 10,000
20,000 rows	EUR 12,500
25,000 rows	EUR 15,000
30,000 rows	EUR 17,500
35,000 rows	EUR 20,000
40,000 rows	EUR 22,500

Scope note: pricing assumes the standard/basic column package. Expanded column depth, custom mapping, or non-standard schema requirements are scoped case by case.

Book Diagnostic Call

Recurring engagement

Continuous Intelligence

EUR 1,500-EUR 6,000/month, based on scope, volume cadence, and reporting depth.

Monthly refresh and trend monitoring
Leadership update pack
Progress tracking against baseline
Optional mapping and taxonomy add-ons

Includes NDA and data-handling baseline, with optional anonymization workflow and defined retention policy.

Talk to Sales

Minimum Data Handover Checklist

Ticket ID
Type (incident/request/problem/change/knowledge-related)
Opened timestamp
Closed or resolved timestamp (or current state)
Priority
State
Assignment group or owner
Short description
Minimum dataset size: 10,000 rows (recommended 15,000+)

Ready to see what's in your data in 48 hours?

Send us your ITSM exports. We return a leadership-ready decision pack with top bottleneck groups, automation candidates, and a 90-day action plan.