6,292 incidents. We found the groups responsible for 9.8 days of average delay.

Send us your ticket exports. In 48 hours you get a leadership-ready decision pack: the bottleneck groups, the recurring demand patterns, the automation candidates, and a 90-day action plan with named owners.

Top 3 bottleneck groups identified with evidence
3,549 automation candidates ranked by volume and friction
1,443 prevention opportunities across recurring patterns
6 leadership-ready action plans with named owners

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From export to decision pack — in 48 hours

ITSM Intelligence showing bottleneck groups, automation candidates, and a 90-day action plan

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Global Services Team

IT Service Manager - Enterprise Support testimonial — IT Service Manager
Enterprise Support

CIO - Mid-market Technology Company testimonial — CIO
Mid-market Technology Company

You can see ticket volume. You can't see where the days are going

Most ITSM teams know the queue is heavy. Far fewer can point at the specific groups, demand patterns, and ownership gaps that explain a 9.8-day average delay — and turn that into a plan leadership will fund.

Incidents and tasks blended together

Most reports collapse 6,000+ incidents and 13,000+ task records into the same view. The friction lives in the separation, and that's where decisions get blurry.

Bottleneck groups are invisible

Volume reports don't tell you which assignment group is sitting on a 192h or 834h median resolution. Without that, you can't prioritise.

Recurring demand looks like noise

Procurement and access-management patterns repeat thousands of times. Until they're clustered and ranked, they keep arriving as new tickets every week.

No backlog leadership will sign

Insights without owners, evidence, and expected effects don't survive an exec review. You need a 90-day plan, not another deck.

From raw export to a 90-day action plan, in one Diagnostic Sprint

We validate the data, separate incidents from tasks, find the recurring demand families, and return outputs your team can act on — not another dashboard to manage.

We validate before we conclude

Schema mapping, field coverage, and a low-confidence row check below 8%. No recommendations on bad data — and you see the quality report before the findings.

We separate incidents from tasks

6,292 incidents and 13,046 tasks kept on independent tracks throughout — so the patterns you act on are the patterns that actually exist.

We name the groups and the actions

Top demand families ranked, bottleneck groups identified with median resolution evidence, and 6 action plans with owners and expected effects.

Validated before conclusions

Fully traceable output

90-day backlog

Incidents analyzed

6,292

Real SAP Finance Operations export, April 2024 — December 2025

Automation candidates surfaced

3,549

Ranked by volume and friction across the recurring demand families

Action plans with named owners

Each with evidence, owner, and expected effect — leadership-ready

Time to decision pack

48h

From export received to a 90-day backlog you can present

How one sprint turns 6,292 incidents into a decision pack

You send the exports. We return a 90-day plan in 48 hours: top demand patterns, bottleneck groups with median delays, 3,549 automation candidates, 1,443 prevention opportunities, and 6 owner-assigned actions.

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ITSM Intelligence — how a Diagnostic Sprint works

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You send the exports

Incident history, task records, assignment-group mappings — raw exports from any ITSM platform

We find the patterns

Validated data, incidents and tasks kept separate, top demand families ranked, bottleneck groups named with median-delay evidence

You get a decision pack

6 action plans with owners and expected effects, 3,549 automation candidates, 1,443 prevention opportunities, 90-day sequenced backlog

ITSM Intelligence works with your existing tools. No migration required.

Pricing

Start with a one-time Diagnostic Sprint, then keep the same decision pack current with monthly Continuous Intelligence.

One-off engagement

Diagnostic Sprint

Base package starts at EUR 7,500 for up to 10,000 rows, then +EUR 2,500 for each additional 5,000 rows.

Bundle intake and validation
Executive decision pack
Track and queue-level recommendations
Prioritized 90-day implementation backlog

Data volume	Price
10,000 rows	EUR 7,500
15,000 rows	EUR 10,000
20,000 rows	EUR 12,500
25,000 rows	EUR 15,000
30,000 rows	EUR 17,500
35,000 rows	EUR 20,000
40,000 rows	EUR 22,500

Scope note: pricing assumes the standard/basic column package. Expanded column depth, custom mapping, or non-standard schema requirements are scoped case by case.

Book Diagnostic Call

Recurring engagement

Continuous Intelligence

EUR 1,500-EUR 6,000/month, based on scope, volume cadence, and reporting depth.

Monthly refresh and trend monitoring
Leadership update pack
Progress tracking against baseline
Optional mapping and taxonomy add-ons

Includes NDA and data-handling baseline, with optional anonymization workflow and defined retention policy.

Talk to Sales

Minimum Data Handover Checklist

Ticket ID
Type (incident/request/problem/change/knowledge-related)
Opened timestamp
Closed or resolved timestamp (or current state)
Priority
State
Assignment group or owner
Short description
Minimum dataset size: 10,000 rows (recommended 15,000+)

Ready to see what's hiding in your 6,000+ incidents?

Send us your ITSM exports. In 48 hours you get the bottleneck groups with evidence, automation and prevention candidates ranked, and a 90-day action plan with named owners — the same output the SAP Finance Operations sprint produced.